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Update your personal data 100% online, simply and securely, without going to the bank. It takes about 10 minutes! You only need: valid ID card, mobile phone or any other device (tablet, laptop or desktop) with camera and Internet access, and a valid email address. Updating your personal data is a legal mandatory process, and failure to do so may result in restricted access to the banking products and services you have at Credit Europe Bank.
A fraud attempted of false calls (spoofed) that uses the identity of Credit Europe Bank (Romania) S.A. is in progress!
The attackers present themselves as employees of the Bank and contact the clients by phone announcing them about a potential credit that was made on their behalf. For your safety, do not provide your security data or personal data by phone calls, written messages or e-mail. If you have been called or you provided your personal data, immediately notify the Bank.
ATTENTION
To lure potential victims into the trap, attackers use a technique called SPOOFING, in which the attacker uses Voice over IP (VoiceIP) technology to call the victim, taking over the contact information without the consent of the institution or of the natural person. It only requires knowledge of the phone number, some of which are publicly available.
There are tools on the internet that provide spoofing services, usually with a fee per minute of conversation. However, attackers do not always rely on these services and have the necessary resources to create a similar tool.
For your safety, please, consider the following:
The bank will never ask users to provide sensitive data (personal data, authentication, or bank cards) by phone, following calls made by the company. Avoid providing data over the phone!
Always check the authenticity of calls from an authority or company through a separate communication channel, especially if you are asked for sensitive data
Report such calls to the Bank to draw attention as quickly as possible to new scenarios used by attackers
If you have provided card data, it is important to contact the Bank immediately to block any unauthorized transactions
If you have been injured, file a complaint with the Police (physically or at petitii@politiaromana.ro) and notify DNSC (phone 1911 or alerts@dnsc.ro)
Last but not least, help spread these warnings to other users, to reduce the chances that such fraud attempts will be successful!
Recommendations from the authorities:
The Romanian Police, the National Cyber Security Directorate and the Romanian Association of Banks warn of the risk of fraud through fake phone calls (spoofed)
