CEBLine

It works as

• a soft application which records all the client's calls / requests - (VOICE RECORDER)
• Interactive Voice Response (IVR) a sistem that takes over client request phone calls and:
  • Supplies the clients with banking informations
  • Asistance for banking transactions

What are the transactions offered by CEBLine?

A. Supplying the bank customers with information

• General information regarding CEB network, bank products, etc (branches, ATM's, campaigns, products / services, interests rates, commissions, exchange rates)
• Special information (referring at the balance of account and all types of accounts)

B. Financial and non-financial operations

• Financial banking operations:
  • Transfers and payments can be made in national / foreign currency
  • Performing of opening / closing term deposits
  • Money exchange
• Non-financial banking operations:
  • Blocking of the card if lost / stolen.
  • Update of client's personal data
  • Defining / modifying CEBLine access password
  • Deblocking CEBLine service

Beneficiarys

• Bank customers - Individuals

Comisions and taxes

• Only for banking transaction - According with the Bank's comission and taxes list

Advantages

• You benefit of free services for the informational support, as well as for the non-financial banking operations
• You need to come to the Bank only once, when you contract the service
• Banking transactions are done over the phone, without the filling in of any papers
• To confirm your transactions, you can request from the bank the statement of the account
• The service is available -24 hours a day, every day

How do you access CEBLine?

• Submit a request for CEBLine service activation